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user_a17ny3
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Visitor

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1 Message

Tuesday, September 23rd, 2025 1:03 AM

Service Technician

On 9/21/2025, Pitesh stated I had a no charge service appointment scheduled for 9/22/2025. I was to recieve an email detailing the scheduled service appointment. I never recieved the service appointment email nor did anyone come to my home.

Question

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Updated 

5 months ago

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EG

Expert

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115.9K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.6K Messages

5 months ago

 

user_a17ny3 I'm sorry to hear that the appointment doesn't seem to have gone through, and our team can help to reschedule this for you and confirm that a tech will be scheduled. Since we will need access to the account, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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