Visitor
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4 Messages
service technician appointment
We set up a temporary internet line to our house while it was under construction. The line runs off the pole in the alley overhead directly to a router used to power security devices. Now the house is just about complete, we have electricity throughout and a demarcation box on the garage and we need to change this line so that it is now a permanent line that terminates at the demarcation box. We called Xfinity and no one seemed to understand what we were asking. They bounced us around to several people before telling us to call Hello Tech to get this work done. Hello Tech refused to help, saying they only do inside work not outside work.
How can I get Xfinity to come out and do this work when no one on the phone lines understands what is needed
EG
Expert
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110K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCDaryl
Problem Solver
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828 Messages
3 years ago
@user_1be37b
Thank you for sharing your concern with us in our Forums. Sound like we need to send a drop bury crew out to the home. Either way, we can get this handled for you. Could you please send us a direct message with your full name and address? To send a direct message, please click on the "Chat" icon in the upper right, then the pen/pad icon, and lastly choose Xfinity Support. Thank you.
3
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