Visitor
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1 Message
Service tech never showed
I am stuck asking the chat I have tried to call and no one will tell me where the technician is. I needed someone today I took work off and I can’t get anyone to give me a response
Visitor
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1 Message
I am stuck asking the chat I have tried to call and no one will tell me where the technician is. I needed someone today I took work off and I can’t get anyone to give me a response
EG
Expert
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116.4K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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2.4K Messages
8 hours ago
Thanks for reaching out to us on our community forums @user_46r5fu! I’m really sorry the technician didn’t arrive as expected. I know how frustrating it is to take time off work, only to be left without any updates or a clear idea of what’s happening. You deserve better communication than what you’ve experienced today.
I’d like to take a look at your appointment and see what happened. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
P.S. thank you for your help @EG!
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user_te7anz
Visitor
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1 Message
7 hours ago
I had the same issue Sunday and wasted 9 hours waiting for the tech and had to go pick up the equipment and install it myself. I have 23+ hours on the phone and chat assistant in addition to the 9 hours on the phone since last Thursday and all the issues were “glitches” in their system. I have asked for my complaint to be escalated and found out tonight that the ticket was closed…. Yet I have not been contacted
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