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user_46r5fu
1st Topic

Visitor

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1 Message

Wednesday, March 4th, 2026 10:31 PM

Service tech never showed

I am stuck asking the chat I have tried to call and no one will tell me where the technician is. I needed someone today I took work off and I can’t get anyone to give me a response

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Updated 

6 hours ago

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EG

Expert

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116.4K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAldrik

Official Employee

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2.4K Messages

8 hours ago

Thanks for reaching out to us on our community forums @user_46r5fu! I’m really sorry the technician didn’t arrive as expected. I know how frustrating it is to take time off work, only to be left without any updates or a clear idea of what’s happening. You deserve better communication than what you’ve experienced today.


I’d like to take a look at your appointment and see what happened. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

P.S. thank you for your help @EG!

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user_te7anz

Visitor

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1 Message

7 hours ago

I had the same issue Sunday and wasted 9 hours waiting for the tech and had to go pick up the equipment and install it myself. I have 23+ hours on the phone and chat assistant in addition to the 9 hours on the phone since last Thursday and all the issues were “glitches” in their system. I have asked for my complaint to be escalated and found out tonight that the ticket was closed…. Yet I have not been contacted 

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XfinityAlfonso

Official Employee

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2.4K Messages

Good evening user_te7anz thank you so much for taking the time out of your day and adding your experience here via our Xfinity Forums! This certainly sounds frustrating, and never at all what we'd want for you as our valued customer.  Please allow us to serve you and help in fully resolving your concerns. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging

 

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