Hello @user_7ctsz9, Thank you for taking the time to leave a post. Sorry to hear that the tech was a no-show. I can understand how frustrating that may be, especially taking time out of your day to be available. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
256 Messages
8 hours ago
Hello @user_7ctsz9, Thank you for taking the time to leave a post. Sorry to hear that the tech was a no-show. I can understand how frustrating that may be, especially taking time out of your day to be available. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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