Service tech appointment

I need an appointment for a tech to switch out my 2 tv boxes. I just received the 2 new boxes but I know I will have difficulty switching them. My current boxes have coax cables. The new boxes appear to be wireless. Thank you.

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XfinityPaula

Official Employee

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2.2K Messages

4 hours ago

Hello JR63! Thank you for reaching out to us for help with setting up the two new cable boxes. I love a wireless option, but not when the set-up can be confusing. Are the current cable boxes working currently?

We would be happy to help out and set up an appointment for you.

We will need to obtain your account details so can you please send us a direct message with your name and service address?

From there we will verify the account and work to set up the appointment for us.

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JR63

New Poster

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40 Messages

How do I send a direct message?

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2 hours ago

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XfinityBrianH

Official Employee

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2.4K Messages

JR63 You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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2 hours ago

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Customer Service

JR63

Service tech appointment

XfinityPaula

JR63

XfinityBrianH

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