U

Monday, April 14th, 2025 8:50 PM

Service tec

So this little kid employee sprayed stuff in the air and it went across my driveway on to cars. Went out and another guy said it was bee spray. The little kid started talking [Edited: Language] from his rig and he was very mouthy and he actually got out and tried to get in my face... <Edited: Threat>, then he proceeds to keep talking [Edited: Language] and starts throwing verbal insults and nasty <Edited: Language>. [Edited: "Inflammatory"]. 
Well here's the little boy. I have his supervisor calling back. Oh and not once did he say like sorry or anything, he just sat there talking <Edited: Language>.

Official Employee

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2.7K Messages

3 days ago

Hi there, user_pxyxm8! Thank you for taking the time out of your day to reach out. We want every experience to be a good one and are happy to further help. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

3 Messages

Have already contacted xfinity and am supposed to get a call from a supervisor..we'll see if this happens.

I have already filed a complaint with them. 

Official Employee

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2.7K Messages

I gotcha that you will wait for them to reach out, user_pxyxm8. We are here if you need any further assistance with this. Feel free to send through a direct message at your convenience if you need anything. We will gladly help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

Don't hear anything I have pictures of him and the van that will definitely go out on social media. 

Official Employee

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2.1K Messages

 

user_pxyxm8,

Hello, I wanted to check back on this as promised. Has anyone follow up directly as of yet? If not, we'll be glad to jump in and take over on our end. We are still here to hep. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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