Service suspension

user_wqqhmc Hello and thank you for reaching out via our Xfinity Community Forums. I understand your frustration with the recent service interruption. I sincerely apologize for the inconvenience and the unexpected service disconnection. I can see that you made a payment arrangement, and I understand you were disappointed to find your service suspended just two days later. I'm truly sorry for the disruption and the stress this has caused. To take a closer look at what happened and how to help resolve this please send a direct message with your full name and address. 

 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

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Press Enter to send it