Service suspended

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_zcx1zf

Thanks for reaching out to us, let's take a deeper look at your account to make sure you are eligible and set up for a payment arrangement.  Get started please send me your complete address and your first and last name.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message