New Poster
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1 Message
Service suspended
I find it sad that I ask for 2 more days to pay my Bill because that is when. I receive my first check in over 3 months, and they deny me. I've stayed current all thru this pandemic even though laid off. I just ask for two more days so my kids can do home school and I'll pay in full on Thursday and nope.. SMH comcast
Responses
ComcastChe
Official Employee
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6.1K Messages
6 m ago
Thank you for posting to the Xfinity Forum, @Russjr1975! I'm so sorry to hear about your experience. I understand how important it is to have an internet connection because I work from home and have kids doing remote learning too. I'd be happy to review your account to see how we can help. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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