Visitor
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2 Messages
Service suspended again after I paid
I have a back bill and I set up and installment plan , I paid the minimum it said to pay y’all cut my service back on for a day and it was back off the next morning
Visitor
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2 Messages
I have a back bill and I set up and installment plan , I paid the minimum it said to pay y’all cut my service back on for a day and it was back off the next morning
XfinityJosephA
Official Employee
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2.4K Messages
8 hours ago
Hello, @user_4i6wp9 how are you? It sounds like there's a past due balance on the account and the payment arrangement and installment plan options have already been used. The Xfinity Assistant will always confirm repayment options. Do you currently have a past due balance and have you used the Xfinity Assistant? https://www.xfinity.com/xfinityassistant
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