Service suspended after filing bankruptcy

Question

I’ve have been hung up on five times , I’ve been waiting for assistance for 1 hour and 43 minutes now. And have yet to speak to anyone in regards of this suspension. I filled bankruptcy December 20th and my service was suspended January 4th under the federal government law 11 U.S.C 362& 366 I’m protected. This is a federal violation of my rights and a lawsuit offense.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEmilyB · Answer

user_djwbpe Welcome to our community forum and thank you for making us aware of your service suspension. When customers file for bankruptcy, all charges incurred after that date are their responsibility. I'd like to review your account and make sure everything was set up correctly.

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

Customer Service

user_djwbpe

Service suspended after filing bankruptcy

EG

XfinityEmilyB

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