Visitor
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1 Message
Service support
My internet has been down 3 days. Day 1 spent 2.5 hours on chat/live chat. The first live chat person asked me to be patient then after 30 minutes he disconnected with no warning. The Matheen worked with me and said he had scheduled a service call for me for yesterday but could not give me a time block. Waited all day, no call no show. Today reached a person today who said I had a service ticket which did not have an appointment set. The first appointment she had was Saturday at 7:30 am. Hey Xfinity your off shore phone service is making fools of you. My service drops then reconnects, at times fast then slow. Will not work for 2 hours then works. So far the only thing I see consistent with Xfinity is their taking their payment. MY REQUEST AT THIS TIME IS THAT I GET THE PROMISED SERVICE CALL TODAY, THURSDAY APRIL 23rd. If going into the Xfinity store and getting all new equipment is a viable solution please tell me that.
EG
Expert
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117.5K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.3K Messages
3 hours ago
Hello, @user_hvczhx my apologies for the complications you've experienced. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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