U

Tuesday, June 11th, 2024 8:16 AM

Service stopped 4 days before move

I spent an hour on the phone setting up my service to stop on 6/14 and start at my new address on 6/15. My service has completely stopped and it says my account is no longer active. I paid my bill on Saturday, June 9th. I need my WiFi turned back on for work. 

Official Employee

 • 

1.4K Messages

10 days ago

@user_u71ea9 Welcome to our community forum and thanks for reaching out so we can make sure your service is active until you're ready to move. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

forum icon

New to the Community?

Start Here