Service still out in[Edited: Personal Information]

Uh, nothing at that link since October 8. It is now October 15. We still do not have internet. Went out at 12:30pm on October 9. Logged into our account, and it's the same exact blurb every day. No updates. No projected date of repair. Xfinity's employees may be busting their butts to resolve this, but no sense of urgency or even progress is projected to your customers. XFINITY, YOU ARE RISKING PEOPLE'S LIVES OUT HERE. Those of us caring for the sick and disabled are unable to connect them with the online services their lives depend on. How about if you just...DO BETTER?

Thank you for reaching out to us @unhappymonster! We hope you and your loved ones are safe! As Eva mentioned, to stay updated on the interruption status, we highly recommend routinely checking out our status center here. You can also check by signing in to our Xfinity app. We also have a dedicated page for updates here.

While you may have power, our network equipment and lines further up the line may be without power. Often times when a tree fall on our lines, our lines are side by side with electrical lines. When this happens, the power needs to be shut off to those lines while the tree is being removed. From there, the local electric company’s repairs take priority over our repairs. As a result, we need to wait for the tree to be removed and for the local utility company to complete their repairs before our technicians can begin repairs. This will cause an estimate to not be available until we can begin our repairs. We promise we have crews working around the clock to restore services as soon as possible.

@XfinityAldrik​ Thanks for the reply. What annoys me now is that I go a text from Xfinity telling me that the outage was over and asking me if I had service -- when  said no, they said that someone would call me if I agreed, which I did. Then they said there was a system error and no one could call me! This is CRAZY! 

That’d drive me crazy too @unhappymonster! When severe weather like this occurs, it damages multiple points of our network in the area. To address each concern, separate tickets are opened to inform our techs there are multiple issues that require maintenance. One ticket may be for a heavy branch that caused a line to snap while another could be for a tree crushing our network equipment. The heavy branch could have been removed, resolved the ticket assigned to the problem, and cause a notification mentioning that specific issue causing the interruption was resolved. That portion of the issue is resolved while the fallen tree is still being addressed.

Another common occurrence is our repairs being completed but the main network equipment further up the line is without power. That would cause a notification stating our repairs are completed, while services are still offline.

Those are some examples and may not be exactly what happened, but those can cause you to see a noticed stating the interruption is over.

@unhappymonster​ Check to see if there's an unlocked xfinitywifi network available on the list of networks. It should be one of the public hotspots xfinity has going that anyone can access while waiting for repairs. It's not the fastest internet but you can get online and do your bills and stuff. I just found out about it today. Wish the app and website had more prominent visibility about this.

@user_6q90mj​ Nothing showing up in my wifi list...