Visitor
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1 Message
service still out after flooding is gone
I cannot contact anyone for an update to the service outage here because they indicate until service is restored I can't get any support.
Recently there was a flood here and according to the Xfinity status, work will only begin once it is safe for the crews to operate.
The flooding is no longer present and it is safe to begin work on restoring internet. The power has been restored to the area since yesterday.
Can anyone confirm if crews are now working on this? My worry is that they might not have been notified that it is safe to work out here even though it is entirely safe. I have been without Internet since Friday and need it restored ASAP.
XfinityAlyssaA
Official Employee
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2.9K Messages
2 hours ago
Good afternoon @user_jaloisel, and thank you for reaching out regarding your service interruption. We appreciate the opportunity to help.
I understand how frustrating it can be when your services are unavailable. Please keep in mind that even if your home has power, the Xfinity network serving your area may still be without power. Additionally, if local power or utility companies need to complete repairs to their equipment or infrastructure first, we must wait for that work to be finished before our technicians can safely begin restoring Xfinity services.
We're happy to stay in touch and provide updates whenever new information becomes available regarding the interruption. Rest assured, we'll continue to monitor the situation with you and do everything we can to ensure your services are restored as quickly as possible.
Thank you for your patience and understanding during this time.
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