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user_gajq1w
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Visitor

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2 Messages

Wednesday, August 19th, 2026 9:07 PM

Service still not cancelled

I called to cancel my service over a month ago yet i am still being charged and when i call i get someone in another country that transfers me over and over again. I am  NOT paying you for services i do not use. Why is no one able to help me????????????

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12 hours ago

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XfinityMartyR

Official Employee

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3.6K Messages

13 hours ago

user_gajq1w We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction! Were you canceling your Xfinity Residential services, or your Xfinity Mobile services? 

 

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user_gajq1w

Visitor

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2 Messages

@XfinityMartyR​ this is unacceptable. You’ve been charging me for a month for services. I have not even been using and when you called and speak to someone, you can never get to a real person. There are no supervisors available. You just get transferred multiple times and I’m told I gotta wait 5 to 7 days to receive a confirmation email that it’s been canceled. Who actually thinks this is acceptable. This is or should be illegal. I’m not paying you anything that you charged me over this past month it’s utterly ridiculous and I will go to court for it if I have to.

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13 hours ago

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XfinityMartyR

Official Employee

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3.6K Messages

 

user_gajq1w  Our team can take a closer look at your account, and check the current status for you. Please send us a direct message, so we can gather important account details, and perform authentication procedures for account access. 
 
 
 

To send a "Direct Message" message:

 


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 


How to: Direct messaging within the forum 

 

 

 

 

 

 

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12 hours ago

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