Service Still Down After Neighborhood Restoration – Request for Individual Address Review [Edited]

Hi Xfinity Support,

I am seeking assistance from a live technician or service representative regarding my specific address.

I understand there is or was a service outage in my area. However, the outage appears to be partially resolved, as multiple immediate neighbors have already had their internet service restored while my service remains offline.

When I call or use chat support, the automated system simply informs me that there is an outage and ends the interaction, preventing anyone from reviewing my account, service line, or signal levels individually.

I need someone to determine whether there is a service drop, line, provisioning, modem, or address-specific issue affecting my residence and to create an individual repair ticket if necessary.

Please do not provide a general outage update. I am requesting that my address be reviewed separately from the neighborhood outage and escalated for technician review if appropriate.

Thank you. I would appreciate contact from a representative who can review my account and advise on next steps.

[Title Edited: "Personal Information"]