6 Messages

Wednesday, September 2nd, 2026 8:50 PM

Service Shut Off Prior to Agreed Date

My service was shut off prior to the date I told the representative. I went in person to drop off the streaming box and was asked again if I wanted to have my shut off date for the 4th of September. I said yes. I get home and my service is shut off two days early.

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

2 hours ago

 

user_pz2e7v My team can help you restore your service, and it will require us to obtain your account details.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

forum icon

New to the Community?

Start Here