6 Messages
Service Shut Off Prior to Agreed Date
My service was shut off prior to the date I told the representative. I went in person to drop off the streaming box and was asked again if I wanted to have my shut off date for the 4th of September. I said yes. I get home and my service is shut off two days early.



XfinityShawn
Official Employee
•
2.6K Messages
2 hours ago
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