Visitor
•
1 Message
Service should be restored.
My account balance was past due and my service was suspended.
I just paid my total statement automatically over the phone.
When will my services be restored?
Visitor
•
1 Message
My account balance was past due and my service was suspended.
I just paid my total statement automatically over the phone.
When will my services be restored?
XfinityJamesC
Official Employee
•
2.2K Messages
2 days ago
Greetings, @Fatpug50! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your recent payment. You have definitely come to the right place for assistance.
Depending on how your payment was made, it can take up to 24 hours for it to post to your account and clear out a temporary suspension order, although it usually only takes 10-15 minutes under normal circumstances. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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