Service Severely Impacted / Can't Get Help / Can't Cancel

On December 1st, 2025, Xfinity had a "planned outage" we were told in our neighborhood. After this planned outage, we've had nothing but problems with our connection.

The download speeds just randomly fall off to single digits or the connection doesn't work at all. Upload speeds remain constant. 

None of this was an issue until the telephone pole service happened. After tons of messing around dealing with the very frustrating and unhelpful AI bot, I finally got to chat with an agent. They offered me a credit and I got a whopping $0.01 if you can believe that. Thanks... that more insulting than anything. I also got spammed text messages AND emails telling me I needed to approve changes to my account. This got up to about twenty something messages on both platforms.

From there, I was passed around at least four times as the agent would suddenly stop responding and I'd get transferred and have to start over again. They just wanted to restart my router non-stop over and over. Eventually I had to give up after being several hours in with no progress when they started trying to blame my router.  

I do not use an Xfinity gateway. I don't want or need to pay for that each month. My hardware didn't randomly start having issues after someone was working on the line... I have event logs in my router showing a bunch of T3 errors where it can't get a stable connection that start on the day of the service outside. 

Then, I got random text later saying a problem may have been found and an agent needed to come out. The guy called me and said he was going to look at the connections on my house. He then said he wanted to change parts on the house etc. I said I didn't want anything done to my house as the line work is what started the problems. He said he was putting in a ticket to have the line inspected and nothing has happened...

This is obviously a problem with the tap and/or drop that was worked on, but now I can't even get through to chat. I haven't had stable internet this whole month. I'm going to be outraged and file a complaint with the FCC if I can't get something done about this. I know Xfinity won't hesitate to bill me the usual amount on autopay even though I'm not getting what I'm paying for. I haven't even been able to speak to someone about canceling so Xfinity is effectively stealing money from me right now.

Is this going to be fixed or not? I want at least half of my bill credited as I haven't had the service I pay for for over half a month now. The 1¢ credit isn't going to work for me.