Service restoration

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_4kb61z

Thanks for reaching out to us, we do apologize for any inconvenience. I'll be happy to assist you with checking on your account status. To get started could you please send me a direct message including your first and last name and complete service address?

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I can’t find you on the message thing