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user_4kb61z
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Visitor

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3 Messages

Friday, June 5th, 2026 11:29 PM

Service restoration

Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate.

thank you

audrey

Question

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Updated 

3 hours ago

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EG

Expert

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118.3K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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3.4K Messages

4 hours ago

@user_4kb61z

Thanks for reaching out to us, we do apologize for any inconvenience. I'll be happy to assist you with checking on your account status. To get started could you please send me a direct message including your first and last name and complete service address?

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_4kb61z

Visitor

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3 Messages

3 hours ago

I can’t find you on the message thing

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XfinityOrlandoM

Official Employee

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3.4K Messages

Make sure you expand your browser and look up in the upper right hand corner, You'll see the message icon next to the alert icon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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user_4kb61z

Visitor

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3 Messages

I can’t bring up your name tho

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3 hours ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

You don't put in my name,  just click the direct message icon then click new message and type in Xfinity support from the drop down list

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

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