SERVICE REQUESTS

@XfinityRoberto​     we   have  been  waiting for   the   supposed ticket that was  generated by  the  service  tech,,  f rom  1-22-25,,,   and  no one has  shown up !    they say another tech is coming,   however   the  first one  said  that  the  repair was  outside by the street,,,  and  could not be fixed??      this   whole  sysytem,,   is  terrible,,   your  customer service sucks,,,,    terrible  customer friendly,,,,     cant wait to  canncel  you  people,,   

Let's take a look at the status of the request. May I please ask that you send us a direct message with your full name and service address to get started? 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it