Hello, @user_4vjim2! You have come to the right place for addressing your service and equipment request. I'm sorry to hear about the trouble you've had installing new equipment, and I'd love to see what we can do to help! Have you tried utilizing the Xfinity App and/or the Xfinity Assistant to schedule a professional installation, by chance?
EG
Expert
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114.3K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.1K Messages
6 days ago
Hello, @user_4vjim2! You have come to the right place for addressing your service and equipment request. I'm sorry to hear about the trouble you've had installing new equipment, and I'd love to see what we can do to help! Have you tried utilizing the Xfinity App and/or the Xfinity Assistant to schedule a professional installation, by chance?
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