1 Message
Service request- severed line in yard
How do I contact a real person to make a service request? Internet has been out for 3 days due to a severed cable line sticking up in my yard that was caused by a fallen tree. The tree has been removed, I need a real human technician to perform 15 minutes of work to repair the line.
Accepted Solution
XfinityEricB
Official Employee
•
2.1K Messages
15 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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