Visitor
•
2 Messages
Service Repair
On Wednesday August 5th 2026 I had a service repair at my house due to a cement truck tearing down my Xfinity line. The service tech told us the broken line was not installed correctly at the proper height. The incident pulled part of our power line from the mast connected to our house and the tech contacted his supervisor about Xfinity taking responsibility for the repair of the power line. I was told the supervisor would contact me within a few days but it has been over 3 weeks. We need an electrician to repair the line by fastening it back on the mast with the brackets that are hanging on it. Please advise as to what can be done about this. Thank you.
XfinityJohnG
Official Employee
•
3.1K Messages
5 hours ago
Thank you for reaching out to our team about that issue with the power line. I will be happy to look further into that and get that escalated from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for the service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
1
0