Visitor
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5 Messages
Service Rep that ACTUALLY DOES SOMETHING?
I have been transferred 5 times, put on hold for over an hour and then hung up on. I have sat in Messenger for 45 minutes and "chatted" with 6 different people, non of whom are willing to help me. I'd like a service rep that actually WORKS for the customer instead of pushing them off onto the next person.
XfinityMarcos
Official Employee
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2.4K Messages
3 years ago
Hello, @user_c41278, I'm sorry that you've had a hard getting some help and you still haven't received it. I'd love a chance to help you and turn this situation around. The great thing about working with my team is that we never get disconnected, and we can help you with anything you need. So, let's roll up our sleeves and get started. Can you please provide some background details regarding your concerns?
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user_c41278
Visitor
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5 Messages
3 years ago
for starters... I've been lied to by every single customer service rep that I've spoken to. My "bundle" is no longer an existing "bundle" but the same services are available to new customers for less than I am paying now. When I have given evidence of this, I'm transferred, put on hold or hung up on. I even received a cancellation email today because apparently someone thought that was easier than listening to me. I've been in a messenger "chat" for over an hour now so although I never get "disconnected" I have to wait 10-20 30 minutes for a reply. AWESOME customer service. Been a customer since 2011, but even your agents don't get that right because every move I've had you seem to forget I was a customer before.
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user_c41278
Visitor
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5 Messages
3 years ago
Existing Customer...
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