Service Reconnection

user_nf3xkd Thank you for creating the post and for reaching out for help with your services. I'm sorry that the same device is not working after restarting the service. I know this is an inconvenience, and I'm sorry for the trouble. I would love to help out. Since this is an account specific issue, can you please send us a direct message with your name and service address? 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

@EG Thank you for moving the post to the correct support area!