Visitor
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1 Message
Service problem
I am setting up new service. Got cut off on the phone as they are switching over. You have the wrong email address. I have no cell service to call you. Can someone please somehow call me [Edited: "Personal Information"].
I had an eSIM number but that is not working now either. I have no way to get a hold of you.
XfinityAngie
Official Employee
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2.6K Messages
60 minutes ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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