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user_tvu9b4
1st Topic

Visitor

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1 Message

Friday, May 8th, 2026 12:09 AM

Service outages

We are experiencing service outages 2 to 3 times a week. This is ridiculous. It has been going on for weeks. Let’s try something unique… send a human out here to resolve this before we move… enough is enough.

Question

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Updated 

5 hours ago

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XfinityAbel

Official Employee

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213 Messages

5 hours ago

Thanks for taking the time to post on our Xfinity Community Forums page, @user_tvu9b4. I'd like to do everything I can to help with your service interruptions. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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