Service outages multiple

Question

I have had xfinity internet for my business for the last several years. We switched our cell phones over as well, just recently. Ever since then, we have had multiple service outages. I cannot get anyone on the phone when I call. I am ready to cancel BOTH services at this point. It is ridiculous to pay over $350 per month and not be able to use the internet!!!! Your customer service is abhorrent!

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEmilyB · Answer

user_67rup0 Welcome to our community forum! I appreciate you bringing your experience to our attention so we can make sure you're receiving the services you pay for. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

Customer Service

user_67rup0

Service outages multiple

EG

XfinityEmilyB

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