Visitor
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1 Message
Service outage
Our internet went out yesterday. The app says there is an outage due to severe weather since the 6th at 11:30 pm. The status just says under investigation and that the issues will be resolved when the area is deemed safe. However the storms were over 2 days ago and there hasn't been any changes or updates. And we have friends up the street from us with xfinity as well and they haven't had an outage issue.
XfinityThomasA
Official Employee
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3.6K Messages
4 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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EG
Expert
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119.2K Messages
2 hours ago
Concern moved here to the Customer Service help section.
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