Service outage

user_viapql Hello there, and thank you for bringing your outside line concerns to our Xfinity Forums Team! I'd be happy to help you get an appointment scheduled to address and repair your line. Can you please send a Direct Message with your name and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it