Visitor
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1 Message
service outage
I have a service outage for the past 42 hours. The app only states that it will be fixed as soon as possible. Could you provide me with more information on what is going on with my service?
Visitor
•
1 Message
I have a service outage for the past 42 hours. The app only states that it will be fixed as soon as possible. Could you provide me with more information on what is going on with my service?
XfinityRichard
Official Employee
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2.7K Messages
15 hours ago
Hi there, @user_kd7k1y ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry for the inconvenience this is causing you. I can most definitely check your account, in some cases we have the same information as you see on the Xfinity APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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