Visitor
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1 Message
Service outage
hello, there's an outage on my location and I have not received any updates or status when it will be back online. can you please help? I can't get in touch with customer service for any answers.
Visitor
•
1 Message
hello, there's an outage on my location and I have not received any updates or status when it will be back online. can you please help? I can't get in touch with customer service for any answers.
XfinityRay
Official Employee
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3.5K Messages
4 hours ago
HI there, @user_qnbwbv! I am sorry to hear that your service is offline. We never want that and understand it is tough to get through. Our technicians put information surrounding the interruption in the Xfinity app and online at our Status Center, https://www.xfinity.com/support/articles/check-service-outage. That is the same information we see on our end. They do their best to provide an estimated end time, but sometimes that is not possible. If there are multiple jobs open regarding your service or other times like when we have to work with local utilities, you will see as soon as possible. With our text alerts, you will also be notified as soon as it ends.
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