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user_4s80kd

1 Message

Thursday, December 5th, 2024 2:44 PM

Service outage

Hello, 

Can anyone help me with how to contact Xfinity regarding a service outage?  We’ve had a service outage and the status on the app has been “technician on the way” for the last 15 hours.  I’m not sure they are working on this.  I’ve tried to call but get the message that I can’t be connected to an agent until my outage is resolved.  Really frustrating because I work from home and need internet.

Question

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Updated 

5 months ago

141

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XfinityOrlandoM

Official Employee

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2K Messages

5 months ago

@user_4s80kd

 

Thank you for reaching out to our Forums team, it’s great we can connect this way! The outage https://www.xfinity.com/support/statusmap site is great tool to check on service interruptions. I'll be more than happy to look at your account to see if I can give you a status update on the service interruption happening in your area.

 

 

If you could please send our team a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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