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user_cc3agx
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Sunday, November 24th, 2024 4:04 PM

Service outage

We live in Seattle and lost power for 3 days and electricity was restored Friday. Our internet does not work, however all our neighbors Xfinity does. We have reset the router a couple times and have a nighthawk router. 

Question

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Updated 

5 months ago

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EG

Expert

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110.2K Messages

5 months ago

The concern is not "Community Knowledge Base" related........................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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1.2K Messages

5 months ago

 

user_cc3agx Thanks for posting on our Forums. Since your neighbors have reported services coming online, we may want to check the connections and signal to your home. Please send our team a direct message with your full name and address.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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