1 Message
Service Outage
I have had no internet or cable since 11:30am and when looking on the app it is still saying “under investigation”. Can I please get an update?
1 Message
I have had no internet or cable since 11:30am and when looking on the app it is still saying “under investigation”. Can I please get an update?
user_nv4bcq
4 Messages
7 days ago
Good luck!! Mine has been out for 2 weeks. Every time I reach out to Xfinity I’m told my service was restored. It was not. They scheduled me for a service tech appt then cancelled it without explanation the following day 3 times now
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XfinityOrlandoM
Official Employee
•
1.3K Messages
6 days ago
@user_qtm217
Thank you for reaching out to our social media team, it’s great we can connect this way! Go ahead and send me a direct message and I'll see if I can give you any further details on the current service interruption
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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