Service outage

All my services went out from March 25 (about 9pm) till March 31 at noon. I reported the outage immediately and a technician supposedly came out Monday morning. I knew the problem was at the street level. The service remained out and I had to call and get another appointment which was Friday March 31. That technician tested the lines and confirmed that the problem was up at the street, but did not know why it was not fixed on Monday. The problem was fixed today (Friday) which means I was out of service for over 5 days. When I requested a credit for the time lost the automated system says there was no outage so I was not eligible.  I could not reach a human to explain it, (even by chat).  I DO NOT want to pay for service for the days I was without, especially after a technician was out and did not resolve the issue. This past week I've wasted hours on the phone and told several stories just to be told I'd have to wait several days to get any services functional. I'm not looking forward to wasting more time to get a credit I should automatically get.  

BTW, I'm sure I'm not the only one to find the AI in the automated chat to be frustrating and circular, without being of any help.