Visitor
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3 Messages
Service outage since 8/11
I’m in Lisle and the service has been down since 8/11. Anyone else having the same issue or know a way to escalate? My whole neighborhood is down and the ETR has been the same since 8/11.
Visitor
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3 Messages
I’m in Lisle and the service has been down since 8/11. Anyone else having the same issue or know a way to escalate? My whole neighborhood is down and the ETR has been the same since 8/11.
XfinityJon
Official Employee
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1.6K Messages
15 hours ago
Good afternoon user_fyhnj7. I certainly understand the concern if you are experiencing a service interruption. I understand you mention the estimated time to resolution has not changed. What is the current date listed for resolution, at this time? Have you been receiving communications or updates about the status of the interruption in general?
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user_2nouv2
Visitor
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4 Messages
13 hours ago
Xfinity has been the same for me, except longer and no tech has returned since first visit when he diagnosed the issue as being on Xfinity side. He actually suggested I go to AT&T which surprised me, but I’m so frustrated maybe that’s my only option, don’t know what to do, keep being told tech is coming but they just cancel my appointment.
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