Visitor
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5 Messages
Service outage on the 4th of July
Service has been out and there are no updates. You cannot call anyone ~ email anyone ~ or get any information. It’s been out since 9am this morning. Your company and parent company are horrible and this is the last straw. I will be looking for another Internet/cable provider. You’re only interested in raising prices and collecting your money. Now that there are other options I will be going elsewhere and I hope more follow in my area of New Jersey.
EG
Expert
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119K Messages
3 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbel
Official Employee
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388 Messages
2 hours ago
@user_85e7c1, thanks for taking the time to post on our Xfinity Community Forums page. Sorry to see you were affected by a service interruption. I work from home myself, and I know how frustrating that can be and how important it is to have a fast reliable internet connection. Service interruptions can be tracked using our Status Center and/or the Xfinity App over a cellular data connection. In some instances an ETA may not be available, but you can set up notifications by text to alert you as information becomes available.
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user_bixln1
Visitor
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2 Messages
2 hours ago
Same! Can’t get a human on the phone to find out when service will be restored. This is unbelievable!
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