2 Messages
Service Outage No Updates
Located near downtown Houston, had power and internet service all during and after Beryl Hurricane, power is still on but internet service went out today at 2PM and hasn't been restored since ... Outage map only says "Estimated Restoration: As soon as possible" ... I have enabled text updates but nothing for 8 hours.
What is the the update? I rely on service for work
XfinityLinda
Official Employee
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1.8K Messages
10 months ago
Thank you for connecting with us here in our community, @user_w8nsop, about your internet connection. We are happy to hear you are safe after Hurricane Beryl, but sorry the connection is out currently. I can see how important this is for you, as I rely on my internet for work as well. You are wise to have enabled text updates and for checking the Xfinity Status Center at:
https://www.xfinity.com/support/status?linkId=111567232. In order to give you more information, I'll have to pull up your account. Please send us a Direct Message with your full name and address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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user_f4ulnr
3 Messages
10 months ago
We all rely on internet for work they dnt care at all me and my husband are about to lose everything due to no internet
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