Service outage Need support

Hi there, @user_dohzig Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a person who also works from home, I definitely understand your concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

I appreciate your response. I lack the confidence in thinking that this Xfinity Support will help. We’ve tried using the same support system through twitter and they told us they have no timeline on it being resolved. This support system feels like a dead end without it allowing me to schedule a specialist to take a look at the lines if necessary.