Service Outage – Formal Complaint & Demand for Compensation

Hello,

This message serves as a formal complaint and demand for compensation regarding a significant outage of my Xfinity internet service.

On April 14, 2026, my internet service was unavailable from approximately 11:00 AM until close to midnight. This prolonged outage caused serious financial loss and safety concerns.

I am a licensed professional who conducts telehealth sessions, and as a direct result:

- I lost income due to missed client sessions
- Clients refused phone sessions, resulting in unrecoverable financial loss
- I incurred gas expenses attempting to find alternative locations to work
- I had to rely on mobile data, increasing my expenses
- My home security system (ADT) could not be armed overnight, creating a safety risk

This was not a minor inconvenience. This outage directly impacted my livelihood and safety.

I am formally requesting:
1. A full one-month credit for my internet service
2. Additional compensation review for financial loss and incurred expenses
3. Written confirmation of steps being taken to prevent outages of this magnitude in the future

If this matter is not resolved promptly, I am prepared to escalate this issue to the Federal Communications Commission (FCC) and other consumer protection agencies.

I expect a response within 3 business days.

Sincerely,
[Edit: Name removed]
[Edit: Phone number removed]
[Edit: Email removed]