Service outage for 12 days and seeking bill credit

Hello, user_727a8c thank you for reaching out to our Digital Care Team on our forums page! We want you to only pay for time service is working, and definitely understand wanting to credit for time service wasn't working.

Customers can now request a credit for a service interruption easier than ever without speaking to an agent (this feature isn’t available to customers in California at this time). Qualified customers now receive a one-time credit when reporting their service interruption through the Xfinity Status Center in My Account. To receive the credit, you must login with your XFINITY ID. Please visit https://comca.st/3bOgFmh and click the link, Tell us more about your experience in the Outage Tips section at the bottom of the page. 

I can also help with getting the credit applied for time without service, and since I will need to gather some information to locate your account and we don't want that in our public conversation. When you have time, please send a direct message: 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

@user_727a8c We appreciate your time reaching out to us here on our Xfinity Forums. I'm happy we were able to get your concern resolved, I hope you have a fantastic rest of your week and an amazing weekend!