Visitor
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10 Messages
Service outage at my location
Service outage since May 3rd evening. Unplanned extended outage during the middle of critical work. Horrible customer service, refusal to respond on messager app after being told someone will assist you shortly, even after multiple attempts. Requesting credit to account for duration of outage.
CCTyler1
Problem Solver
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409 Messages
4 years ago
Oh, no! Thank you for bringing this to our attention through our Forums page. I realize you recently experienced an interruption, and this was super impactful on work that was being completed. We are so sorry for putting you through a stressful time like this, especially with everything that's been going on. Rest assured; you're with the pros, and I will be happy to help!
Before we proceed, can you please send me a private message, by clicking on the chat icon, in the upper right hand corner of the screen? Once you click on the icon, you should be able to select "Xfinity Support", and this should get you right back to me. Please also include your full name, and your full address, and I look forward to speaking with you, and getting everything taken care of!
-Tyler
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
To send a "Peer to peer" / "Private chat message" message to Xfinity Support:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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