Madeline0822's profile

New Poster

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1 Message

Sat, Oct 31, 2020 10:00 AM

Service outage and no cust service

We've had our net out for 3 days now. The phone tree is a nightmare and no possibility of talking to a human. There is no status update, all it says is they will text with an update (been two days now). The lack of support is unacceptable.

Responses

New Poster

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2 Messages

8 m ago

Same here - received no help so far from over the phone or via the outage map.
I am in the Atlanta area.

Official Employee

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2.5K Messages

7 m ago

Hi, Madeline0822. Thanks for posting here in the community! So sorry to hear about your service difficulties. Please send me a PM with your first and last name so we can continue from there to see what might be going on and how we can fix it.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

We know this is a frustrating time, we are here to help!

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