Service out

user_ldrtrf, Hi there! Thanks for taking the time out of your Saturday to reach out. As someone who also relies on these services to support my livelihood, I understand how disruptive this can be. You’ve reached the right team, and we’re here to help get this resolved for you through social media support. To help narrow this down, can you let me know whether your internet service is currently working at all (for example, are you able to browse or use other devices)? If you do have some connectivity, the next best step would be to run an Internet Health Test using the Xfinity app. This can quickly check for signal or connection issues on the account. You can find it here. Once you run the test, please let me know what results it shows, and I’ll be happy to help you interpret them and determine the next steps.