Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage

Xfinity worker came today, 5 days without internet-landline- cable tv.  5 people in house, 2 work from home.  No matter how many calls, wait list, reddit forum, could not get appointment moved up.  He said the worker who came Oct 1 put a clip on our line while he worked and forgot to unclip it. 5 minutes and everything fine.